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Measuring for happiness

A consumer report on the metrics that matter

About the report

Consumer habits have changed beyond recognition, driven by a generation of disruptive businesses that have fundamentally shifted the sector. But how does your business fit into this new world, and how can you measure your room to grow?


What you’ll learn

• The core drivers for business growth
• The metrics of customer happiness
• Insights from some of the UK’s fastest-growing businesses

“Customer happiness is our only true metric.”

Rebecca Dibb-Simkin, Global Director of Product and Marketing at Octopus Energy Group



Ready to start measuring customer happiness?

Read the report to find out more.